1) Neither the customer or the salesperson wants to feel ___ over a deal.
checked
changed
cheated
charged

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2) The retailer was allowed to order the goods on a sale or ___ basis.
return
revert
restore
retract

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3) The service engineer was ___ to guarantee the work for six months.
granted
conceded
accepted
prepared

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4) It was agreed that the full cost would be refunded if the goods were returned in perfect ___.
condition
state
situation
shape

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5) We are willing to supply the goods ___ a discount of 5%.
in
after
at
over

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6) Before negotiating a deal make sure you know the strengths and weaknesses of ___ products.
competing
conflicting
commanding
connecting

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7) A good salesperson can ___ almost anybody to buy anything.
satisfy
appeal
persuade
adapt

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8) Once they had agreed terms the deal was pushed ___ very quickly.
over
through
in
by

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9) The goods will be delivered by Wednesday at the ___.
last
longest
least
latest

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10) The most effective sales technique is one which tells the customer how the product will ___ him or her.
better
improve
profit
benefit