Покупатель и продавец. Тест 16


1) We are happy to replace the ___ goods free of charge.





2) All the cars in this particular range were recalled because of a design ___.





3) The customer complained that the assistant he spoke to had been most ___.





4) There was a ___ in the order at the factory and the wrong package was sent.





5) The delay in despatch was due to circumstances ___ our control.






6) There was a serious staff ___ at the time so several shipments were held up.





7) The complaint about the cost of the item was soon ___ out.





8) As we were entirely responsible for the confusion your account has been ___ with the full amount.





9) The poor quality of the products was ___ on inadequate supervision of the workforce.





10) The customer demanded a ___ when he discovered the equipment was missing.