1) Mrs Perez is writing to ___ the arrangements she made with you.
conform
confer
confine
confirm

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2) ___. I’ll see if Mr Watson is available.
Hold on
Keep on
Go on
Stay

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3) I’ll put you ___ to the Sales Department.
over
off
through
in

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4) Oh, dear. I think I’ve ___ the wrong number.
put
done
through
dialled

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5) I’m ___ Miss Johnson’s in a meeting.
worried
afraid
concerned
frightened

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6) No. This is the Finance Department. I’ll check the ___ number.
extension
external
exterior
extraction

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7) There are no public phones in here but there is a phone ___ in Market Street.
room
operator
booth
switchboard

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8) Would you like me to fix up an ___ for you?
application
appointment
arrangement
attendance

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9) Don’t make jokes on the phone as you may be ___.
misunderstood
misplaced
mistaken
misguided

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10) You should always speak to customers ___.
slowly
politely
carefully
kindly