1) There is always a lot of ___ to attend to on a Monday morning.
letters
correspondence
communications
information

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2) Please leave a message on the answer phone if you need to contact us ___ office hours.
outside
over
through
against

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3) The annual general meeting was ___ in the conference centre.
conducted
provided
run
held

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4) One of the ___ advantages of writing over talking to someone face-to-face is that you can take your time.
remaining
related
relative
relevant

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5) Make sure that the addressee’s job ___ is correct.
title
description
name
type

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6) A well laid out letter always gives a good ___.
idea
reaction
impression
effect

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7) If you are ___ in attending, please let me know as soon as possible.
concerned
pleased
sure
interested

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8) You must ___ your application by the end of the week.
submit
subject
subscribe
subcontract

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9) There has been a ___ agreement to supply Texmills with our products and services.
long-winded
long-lasting
long-standing
long-lived

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10) Managers should ___ staff to maintain the no-smoking policy throughout the building.
suggest
encourage
support
co-operate