1) It’s important to understand how other cultures behave so you don’t cause ___.
offence
problem
disaster
behaviour

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2) In some countries it is quite ___ to use the correct title when talking to business colleagues.
offensive
likely
formal
tricky

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3) Having good ___ may help you to make deals more easily.
entertaining
manners
demonstrations
handshaking

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4) Ian has to be very organised as his work involves meeting tight ___.
problems
responsibilities
challenges
deadlines

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5) Lesley doesn’t like having to wait for other people to ___ work for her.
generate
solve
resolve
tackle

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6) Paul enjoys working at Small World because he finds the ___ stimulating.
installation
environment
application
opportunity

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7) If someone looks me straight in the eye without ___ I tend to think they are honest.
yawning
sighing
blinking
sniffing

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8) Your body ___ usually gives other people information about how you really feel.
appearance
impression
language
relationship

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9) Bob and Tony are business ___ and have arranged to meet at the sales conference.
delegates
customers
associates
officers

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10) I’ve given the latest sales ___ to Mr Allen but he hasn’t had a chance to look at them yet.
systems
figures
worksheets
facts